BOÉLL
Returns & Refunds
As of October 2026
Every piece is made for you after your order. If something isn’t right, write to me – I’ll take care of it personally.
14 days to change your mind
You can withdraw from your purchase within 14 days of receiving it, without giving any reason. The easiest way is our withdrawal function – you will receive a confirmation of receipt by email straight away. The full legal details are in our withdrawal policy.
Not covered are custom orders – for example sizes that are not offered in the shop and are produced on your individual request.
How to return
- Use our withdrawal function or send an email to kontakt@boellshop.com with your order number and the item you would like to return.
- Your order was produced by one of our partner facilities. We will send you the right return address and short instructions.
- Pack the item safely – ideally in its original packaging – and send it back within 14 days of your message.
Return costs
We cover your return shipping up to €11 – for all prints and shirts. Simply send us your postage receipt and we’ll refund it together with the purchase price.
Special return conditions apply to our large-format canvases, which are very bulky to ship. For these, the return shipping is paid by you:
- Graphic Art canvases 24×48″, 26×40″, 28×40″, 30×40″, 32×48″, 36×36″ and 37×37″: approx. €53 at most.
- Graphic Art canvases 20×60″, 30×60″, 40×55″ and 40×60″: approx. €155 at most.
That’s why the product page shows a note as soon as you choose one of these sizes – so you can decide with confidence.
Your refund
We refund the purchase price, including the original shipping costs, within 14 days of receiving your withdrawal – using the same payment method you used for your order. We may wait with the refund until the item has arrived back or you have shown us that you have sent it.
Damaged, misprinted or defective
If something arrives damaged or not as it should be, please send us a short message with a photo – ideally within 30 days of delivery. We will arrange a free replacement or a refund. Of course, your statutory warranty rights remain unaffected.
Lost parcels and delivery problems
If your parcel hasn’t arrived, please contact us – ideally within 30 days of the estimated delivery date – and we will look into it with the carrier.
If a parcel is returned because the delivery address was incorrect or incomplete, or because it was not collected, we will gladly send it again once you have confirmed the correct address; in this case the costs of shipping it again are borne by you.
Questions? Write to kontakt@boellshop.com or use the contact form.